Keep the automations working as your business changes.
A defined monthly allowance for monitoring, connection updates, agreed fixes and practical support after hand-over.
Discuss supportBusinesses with a completed build that want ongoing support as software, staff and working volumes change.
A defined result
for your business.
- Monitoring and alerts for the agreed automations
- Fixes within agreed response times and connection updates
- Staff questions by email or video call
- Three support hours each month
- One scoped quarterly improvement within the included allowance
- A quarterly review of measured time saved
- Hosting, AI and platform usage at agreed volumes
Keep the connections working.
- 01
Set the support scope
Agree the automations covered, usage volumes and response arrangements after hand-over.
- 02
Monitor and maintain
Watch agreed workflows, handle faults and update connections within the included allowance.
- 03
Review and improve
Review measured performance quarterly and scope an improvement within the allowance.
Clear terms and limits.
- Monthly billing in advance.
- Unused support hours do not carry over.
- Hosting, AI and platform charges are included only at agreed volumes.
- Response times are agreed in the proposal.
Scope boundaries
- Extra hours, new automations and changes caused by switching software are quoted in advance.
- No unlimited support or automatic service-level commitment.
- Quarterly improvements fit within the included support allowance.
Your questions,
answered.
How much support is included?
Three hours each month. Extra hours and new work are quoted before they begin, and unused hours do not carry over. The quarterly improvement fits within the included allowance.
What happens when we change software?
Changes caused by switching software are reviewed and quoted in advance as a fixed-price change request.
How are improvements reviewed?
The quarterly review compares performance with the original baseline and defines one scoped improvement within the included allowance.
Make the next step a clear one.
Describe the task, the tools you use and what you would like to make easier.